Quick Jump to

Document and Content Management Solutions

Content is the modern day organization's lifeblood. Every relevant discussion, action, and decision is captured in a myriad of channels—from paper documents, such as invoices, forms, schedules, and even handwritten notes, to varying forms of digital communication such as email, blogs, wikis, and scanned documents. Fast, flexible, secure, and centrally controlled content management enables not only operational effectiveness, but competitive viability and regulatory compliance by making information more accessible. Our Document and Content Management Solutions unlock and harness the power of that information, bringing its value directly to your organization’s bottom line.

Document Management Solutions

Capture, manage, share, and deliver

DWP Professional Services Division can help you eliminate the time, labor, and cost of maintaining paper filing systems and to enable the efficient sharing of information. It is an ideal solution for meeting the document management needs of workers across the organization, especially in these industries:

Education-Securely store and share student records, instructional guidelines, program certifications, educational research, and administrative documents
Financial-Support for business continuity initiatives, digital archiving of account documents, sales orders, and reports, and for regulatory compliance activities
Government-Support archiving and storage of public and historical documents, and publish commonly requested documents via the Web
Healthcare-Keep secure and updated versions of medical records, patient forms, formularies, and contracts available for easy access
Legal Services-Manage contracts, filings, and corporate council minutes
Entertainment-Manage and control versions for scripts, storyboards, and project notes.
Manufacturing-Maintain and share product development documentation, CAD files, design iterations, and supply chain detail
Retail-Deliver the latest information on in-store offers, signage, policies, and procedures .

Lower costs and increase efficiency

Eliminate storage overhead by scanning paper documents directly into a Central Document Repository for secure storage, access and retrieval, and inclusion in workflows and collaborative processes
Easily capture all types of digital content: documents, spreadsheets, presentations, email, graphic files
Rapidly retrieve documents and files based on keywords or metadata.

Access the right information for better decision making

Establish ad hoc workflows with routing and approval features and email notifications, and integrate content into business processes
Create secure project folders for team members to manage project notes, updates, and schedules.

Increase compliance, reporting, and storage capabilities

Store valuable information in an online repository to maximize security, and business continuity.
Support many regulatory requirements with permission-based and encrypted security protocols.
Apply records management policies and procedures from one integrated document management environment.

Records Management Solutions

Effective records management for everyone

Our Solution works with established records management (RM) policies and procedures to simplify the classification, declaration, and administration of records by delivering these capabilities within the document management environment. Because it can be rapidly deployed and is readily adopted by end users, it is an ideal solution for businesses of all sizes in industries such as:

Education-Digital archiving, storage, and fast retrieval of student and faculty records
Financial-Improved compliance, business continuity, and disaster recovery
Healthcare-Support for HIPAA and JCAHO compliance initiatives
Legal Services-Faster evidence discovery with advanced full text and metadata search

Support for all corporate RM initiatives

Link RM procedures to established business processes and workflows
Declare any digital file as a record including scanned images or files
Improve control over compliance-sensitive documents
Declare emails and attachments as records
Improve efficiency by distributing RM tasks throughout an organization
Impower knowledge workers to incorporate RM into daily business activities
Set rules to automatically comply with regulatory requirements

Workflow Solutions

Beyond simple ad hoc workflow

At our solutions’s core are its document routing and approval capabilities. However, it provides many more powerful tools for automating content and managing business processes. These powerful capabilities make our solutioon an ideal solution for industries such as:

Education-Establishing research and study project workflows, e-learning paths, automation of applications, certifications, and licensing
Financial-Creating workflows supporting new account creation, trade order processing, or mortgage loan applications
Government-Automation of information delivery, permitting and licensing requests, help desk requests
Healthcare-Incorporation of medical records, patient forms, formularies, and other information into regulated processes and procedures
Legal Services-Legal team collaboration and automation of case processes and procedures

Content automation and process management

It makes it easy for organizations of all sizes to implement powerful workflow, content automation, and process management solutions. Key functionality includes:

Easy incorporation of emails and attachments into structured business processes
Powerful rules-based routing
Support for automating the delivery, acceptance, acknowledgement, review, and processing of any type of content
Automated incorporation of content from multiple sources into workflows and business processes

Search and Index Solutions

High availability of digital documents

Our solution speeds the flow of information throughout the enterprise by allowing users to locate and retrieve documents and content on demand. It is an ideal solution for industries such as:

Education-Fast search and retrieval of data based on student number, course name, process code, or loan numbers
Financial-Rapid search and retrieval of critical information based on file numbers, customer name, loan numbers, or any designated field
Government-Quick retrieval and review of content based on docket or permit number, tax information, budget year, or project number
Healthcare-Securely index and search patient records, lab results, diagnostic codes, or account numbers
Legal Services-Legal Services-Rapid location of contracts, briefs, and other critical case materials

Information at user's fingertips

It includes powerful metadata indexing and best-of-breed search engine capabilities for rapid content retrieval. Key functionality includes:

Full-text and metadata search
High-capacity indexing with the Autonomy search engine
Indexing of over 200 content types, including Microsoft Office, Lotus, HTML, and images
Single word or text string searches
Support for search functions such as classification, ranking, and expert location
Metadata search capabilities for images and non-indexed files

Leveraging resources to drive productivity

Our Solution’s Web-based functionality links workers, teams, constituents, and partners in a productive, collaborative, and controlled environment. It is an ideal solution for meeting the unique collaboration needs of industries such as:

Education-Research and study project management, faculty and parent information portals, credential program management, student and parent Weblogs (blogs)
Financial-Financial meeting minutes collaboration, quick review, comment, and approval of critical content, contract management, and routing trading approvals and buy and sell orders
Government-Public works management, inter-agency collaboration, informational portals and blogs for constituents, investigations case management, permit issuance and tracking
Healthcare-Inter-facility collaboration, research and study, project management, case management, updating policies and procedures
Legal Services-Legal team collaboration, contract management, filings management, quick review, comment, and approval of case materials

Imaging Solutions

Increase accountability and control

Our Solution integrates with a wide range of imaging devices for capturing paper documents, supporting the delivery of paper documents into digital content workflows and processes, and eliminating the high cost of document storage. It is an ideal solution for meeting end-to-end document lifecycle management requirements for industries such as:

Education-Scan student records, transcripts, assignments, course materials, and faculty information for quick access online
Financial-Capture and secure paper trade orders, contracts, account statements, invoicing, and client information
Healthcare-Scan completed patient privacy forms to meet HIPAA requirements, and create digital records of patient photos, x-rays, lab results, or physician comments
Legal Services-Digitize court filings, contracts, and other documents to ensure compliance and accountability